Frequently Asked Question

Last Updated 7 years ago


If you see one of these error messages, and don't know why you are seeing it, feel free to tell us where you were on the website, what you were trying to do, and which error message you received.  We will always look into the report and do our best to fix the issue promptly.

What do the most common error messages mean?
  • HTTP ERROR 401 (UNAUTHORIZED) means that a website visitor has tried to access a restricted web page, but isn’t authorized to do so, usually because of a failed login attempt.
  • HTTP ERROR 400 (BAD REQUEST) This is basically an error message from the web server telling you that the application you are using (e.g. your web browser) accessed it incorrectly or that the request was somehow corrupted on the way. 
  • HTTP ERROR 403 (FORBIDDEN) This error is similar to the 401 error, but note the difference between unauthorized and forbidden. In this case no login opportunity was available. This can for example happen if you try to access a (forbidden) directory on a website. 
  • HTTP ERROR 404 (NOT FOUND) Most people are bound to recognize this one. A 404 error happens when you try to access a resource on a web server (usually a web page) that doesn’t exist. Some reasons for this happening can for example be a broken link, a mis-typed URL, or that the webmaster has moved the requested page somewhere else (or deleted it). To counter the ill effect of broken links, some websites set up custom pages for them. 
These are less common, and we hope you never see them on our site.
  • HTTP ERROR 500 (INTERNAL SERVER ERROR) The description of this error pretty much says it all. It’s a general-purpose error message for when a web server encounters some form of internal error. For example, the web server could be overloaded and therefore unable to handle requests properly.
  • HTTP ERROR 502 (Service Temporarily Overloaded) This error message is the equivalent to big-city traffic. The server is being hit and hit hard. It would serve you the customer best to come back at a different time. Our site is on a dedicated server, so if you see this error message, please let us know by calling our office directly... 561-283-0333 or toll free at 866-357-0841
  • HTTP ERROR 503 (Service Unavailable) Could be a number of things, including a busy server. More than likely, it indicates that the user has lost his or her Web connection. Try surfing to another site to make sure you still have Web access. Visit a site you haven’t been to in some time to make sure that it’s not merely being loaded into your browser via cached memory.

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