Florida 40hr Registered Customer Service Rep. Designation Course by Pam Hubbart, CPCU

Course Information
Course Title Florida 40hr Registered Customer Service Representative Designation Course
Course Number INS005
Course Description OnLine Designation course which is designed and taught to comply with the State requirements for Customer Representative State examination. After completion of this course, you will receive the Customer Service Representative designation which allows you to apply to the Department of Insurance for your license and WAIVES the State exam. Topics covered include: Automobile, Property Insurance, Inland Marine, Crime, Workers Compensation, General Liability, Health Insurance, and State Law.
Location OnLine in Florida through the following Colleges: Broward, College of Central Florida, Hillsborough, Miami-Dade, Pasco-Hernando, Pensacola, Santa Fe, SCF-Manatee/Sarasota, Tallahassee and Valencia
Meeting Day(s) 7 days per week
Meeting Time(s) 24 hours
Course Length 1 College semester
Pre-Requisites to getting your license. http://www.myfloridacfo.com/agents/Licensure/General/docs/4-40.htm
Course Goals
Course Goals The Goal is to complete the required pre-licensing with the minimum hassle. State exam waived for qualified students.
Course Outline



Welcome & Common Questions 1 0

Basic Florida Insurnce Principles, Concepts and Laws

  1. Risk
  2. Insurance Policies and Binders
  3. Insurance Contract Characteristics
  4. Property Insurance Concepts
  5. Liability Insurance Concepts
  6. Policy Conditions
  7. Bases for Insurer Avoidance of Performance
2 3


  1. Florida Financial Responsibility Law
  2. Concepts and Laws
  3. Personal Auto
  4. Business Auto Policy
  5. Garage Insurance
3 5

Property Insurance

  1. Commerical Property Insurance
  2. Dwelling Program
  3. Farm Coverage
  4. Flood Coverage
4 5

General Liability

  1. Commercial General Liability Contract
  2. Excess/Umbrella Policy
  3. Professional Liability
  4. Personal Liability
  5. Farm Liability
  6. Employment-Related Practices Liability
5 3

Package Policies

  1. Homeowners Insurance
  2. Commerical Package Policies
6 2

Worker's Compensation

  1. Employers and Employees
  2. Penalties for Non-compliance
  3. Compensation
7 2


  1. Crime General Provisions
  2. Crime Plans Coverage Forms (A-G)
8 1

Surety Bonds

  1. Suretyship vs. Insurance
  2. Parties to a Bond
  3. Bonding Process
  4. Contract Bonds
  5. Fiduciary/Court Bonds
  6. License/Permit Bonds
  7. Misc Bonds
9 1


  1. Inland Marine Insurance
  2. Personal Inland Marine
  3. Commercial Inland Marine
10 2

Department of Financial Services

  1. General Duties and Powers
  2. Examination of Books and Records


  1. Major Medical Insurance
  2. Disability Income
  3. Medicare Supplement
  4. HMO/PPO
11 2

Agent Licensing

  1. Agent Licensing Requirements
  2. Agent Responsibilities and Change of Address
  3. Maintaining a License and Continuing Education
  4. Appointments
  5. Ethics
  6. Customer Relations/Office Management
12 10

Unfair Trade Practices

  1. Sliding
  2. Coercion
  3. Misrepresentation
  4. Defamation
  5. Discrimination
  6. Unfair Claims Settlement
  7. Fraud
  8. Controlled Business
13 2

Definitions/Florida Statutes

  1. Insurance Transaction
  2. Domestic, Foreign and Alien Companies
  3. Authorized, Unauthorized and Eligible Companies
  4. Stock and Mutual Companies
  5. Certificate of Authority
14 1

Residual Markets

  1. FAJUA
  2. WCJUA
  3. FWUA
15 1
COURSE TOTALS   40 hours


Instructor Information
Name Jan Bradburn
Email bradburn@oltraining.com
Office location 2669 Forest Hill Blvd Suite 207, WPB, Fl 33406
Office hours Call for an Appointment
Phone 561-283-0333 or toll free 866-357-0841
Biography Jan Bradburn has developed curriculum and taught classes in private schools in Florida for 16 years. She holds a 2-20 General Lines Agent insurance license and currently holds a position as a Training Manager for a major P&C insurer.

Last Updated: November 19, 2010 by Melody Schiesl